INTERGALACTIC JAM Hoodie

Our garments are pre-shrunk for your convenience. To ensure the longevity of the printed design, it is recommended to turn the garment inside out before machine washing on a cold cycle. For drying, use a low-tumble dry setting or opt for hang drying to prevent any further shrinking.

Please be advised that the representation of colors digitally, whether through monitors or mobile phones, may not precisely match the actual appearance in person. If you believe you have received the wrong color, kindly contact us HERE, and we will gladly assist you in resolving the matter.

Sizing may differ among our products. For accurate size information, refer to the sizing chart page linked on the product page. In cases where a sizing chart is not provided, you can find size recommendations in the product description. If a sizing chart is unavailable for a specific item, feel free to contact us HERE for further assistance.

To initiate an exchange or return, kindly email us HERE, providing your name, order number, and the items you wish to exchange or return. For details on eligibility and procedures, please refer to our Refund Policy.
It’s essential to note that specific items on our site are made to order and do not have inventory. Consequently, exchanges or returns cannot be accepted for these products.

If your tracking indicates “No results”, it is probable that your order has recently been shipped, and the tracking information will likely update within the next 36 hours. However, if you continue to see “No results” for more than 72 hours (excluding weekends), kindly inform us by reaching out to us HERE. We are here to assist you.

At times, carriers may mark a package as delivered before its actual arrival. We suggest waiting 2-3 days after the last status update (excluding weekends) to allow the carrier sufficient time for delivery completion.

Within 2 days of the expected delivery date, we recommend taking the following steps:

Look for a notice of attempted delivery.
Inspect the delivery location for your package.
Check the tracking link to confirm if someone else accepted the delivery.

Some packages may pass through multiple carriers, so check your mailbox or designated mail reception area.

If, after 3 days without a status update, you have not received your package, please contact us at epicliveperformances.com/contact for further assistance.