1. Return Timeframe

You have 30 calendar days to return an item from the date you received it.

2. Condition of Returned Items

To be eligible for a return, your item must be new and never opened. It must be in the same condition that you received it and in the original packaging.

3. Proof of Purchase

To complete your return, we require a receipt or invoice as proof of purchase.

4. Non-Returnable Items

At Epic Live Performances, we do not have any products that are non-returnable. All items are eligible for return, provided they meet the condition criteria stated above.

5. Replacement Policy

We offer replacements for the following conditions:

Small size items
Damaged items
Defective items
Incorrectly personalized items
Incorrect items received

6. Return Process

To initiate a return, please follow these steps:

Contact us via email at [email protected].
Describe the reason for your return and attach the receipt or invoice.
We will provide you with further instructions on how to return your item.

7. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

8. Refund Process

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

9. Contact Information

If you have any questions about our returns and replacements policy, please contact us:

By email: [email protected]
By phone number: (424) 221-3202
By mail: 1513 Ellsmere Ave, Los Angeles, CA 90019

10. Restocking Fees

A restocking fee may apply to your return. We will inform you of any applicable fees when you initiate your return.

11. International Returns

We do not accept returns from international customers at this time.

12. Contact Us

If you have any questions about this Return and Replacements, please contact us:

By email: [email protected]
By visiting this page on our website:
epicliveperformances.com
By phone number: (424) 221-3202
By mail: 1513 Ellsmere Ave – Los Angeles – CA – 90019